Last updated: September 2026
All orders are shipped fully insured, with signature required upon delivery, to the United States and internationally.
Made-to-order and custom pieces ship separately once production is complete; estimated timelines are provided on the product page or at the time your custom order is confirmed. You will receive an email with tracking information as soon as your order ships, and another as it arrives.
For orders shipped outside the United States, you are the importer of record: any customs duties, import taxes, or brokerage fees assessed by your country are your responsibility and are collected by the carrier at the time of delivery. They are not included in the price shown at checkout. We recommend checking with your local customs office before ordering if you'd like an estimate. Delivery times for international orders may vary depending on customs processing in your country.
We want you to love your piece. Eligible items may be returned within 30 days of delivery for a full refund, provided the item is unworn, in its original condition, with all original packaging and certification intact.
To start a return, contact us at regina@vivieandkate.com with your order number. We will provide prepaid, insured return shipping instructions. Please do not ship a piece back without first contacting us. Refunds are issued to the original payment method once the returned item has been received and inspected.
If you'd like a different size or piece, the simplest path is to return your original item for a refund and place a new order. This ensures the fastest turnaround. Contact us at regina@vivieandkate.com and we'll help guide you through it.
If your order arrives damaged or isn't what you ordered, contact us at regina@vivieandkate.com within 48 hours of delivery with photos of the item and packaging, and we will make it right at no cost to you.
We're here to help. Reach us at regina@vivieandkate.com.