Privacy Policy

Vivie & Kate NY, LLC ("Vivie & Kate," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect through vivieandkate.com (the "Site"), why we collect it, how we use and share it, and the choices you have.

1. Information We Collect

We collect information you provide directly, including:

• Name, email address, phone number, and shipping/billing address when you place an order, create an account, or contact us;
• Payment information, which is collected and processed directly by our payment processor (Stripe). We do not store full card numbers on our servers;
• Any information you submit through our contact form or "Make Your Own Piece" custom request form (including design preferences, budget, and timeline).

We also collect certain information automatically, including:

• Device and browser information, IP address, and pages visited, via standard web server logs and cookies (see our Cookie Policy);
• Order and browsing history associated with your account, if you have one.

2. How We Use Your Information

• To process and fulfill orders, including shipping, insurance, and customer service follow-up;
• To communicate with you about your order, including confirmations, shipping updates, and delivery notices;
• To respond to inquiries and custom piece requests;
• To send marketing communications, where you have opted in, and you may unsubscribe at any time;
• To detect and prevent fraud, and to comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We share information only with service providers who help us operate the Site and fulfill orders: our payment processor (Stripe), our hosting and database providers, our transactional email provider, and shipping carriers, each of whom is authorized to use your information only as necessary to provide those services. We may also disclose information if required by law, to protect our rights, or in connection with a business transfer (such as a merger or acquisition).

4. Advertising Partners & Opt-Out

We do not currently share personal information with third-party advertising or retargeting networks (such as Meta/Facebook, Google Ads, or Criteo). If we begin working with advertising partners in the future, we will update this section to name each partner and provide a direct link to opt out of their tracking, and we will update the "Last updated" date above accordingly.

5. Data Retention & Security

We retain order and account information for as long as necessary to fulfill the purposes described in this Policy and to comply with our legal and tax obligations. We use industry-standard safeguards, including encrypted connections (HTTPS/TLS), access controls, and a PCI-compliant payment processor, to protect your information. No method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

6. "Linked-To" Websites

The Site may contain links to third-party websites (including social media platforms and shipping carriers). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policy of any site you visit after leaving ours.

7. Children's Privacy

The Site is not directed to children under 16, and we do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Material changes will be reflected with a new date, and where required by law we will provide additional notice.

9. Contact Us

Questions about this Privacy Policy, or requests regarding your personal information, can be sent to regina@vivieandkate.com or by mail to 107 Coccio Drive, West Orange, New Jersey 07052.